Patient Transport Software: Fewer Rejected Claims, Less Driver Admin by Hand
Mileop brings trip documentation, driver time and licence tracking, and insurance billing preparation into one workspace. Clean submissions on the first attempt, no paper trail chaos, no surprises when the payer audits the month.
| Driver | Trip | Status |
|---|---|---|
| Karim Youssef | Dialysis → North Hospital | Completed |
| Selin Arslan | Rehab → Home | En route |
| Thomas Breit | GP practice → Hospital | Completed |
| Fatima El-Said | Hospital → Home | Scheduled |
Used by taxi and private hire operators running patient transport contracts across Germany
The insurer pays — but only if every piece of documentation is exactly right.
Rejected claims hit your cash flow directly
A wrong box on the referral form, a missing hospital location code, an expired driver approval: the insurer rejects the invoice, and you absorb the full cost of the trip — staff, vehicle, fuel. Smaller operators without a billing department lose money regularly on trips they already completed.
Driver documentation runs on paper and word of mouth
Passenger transport licence, driver card, insurer approval number, training records, medical certificates — who holds what, what expires next week, who is cleared for patient transport and who isn't: it's in a spreadsheet nobody updates, or in someone's head.
Dispatch across multiple insurer contracts runs manually
Different insurers, different rates, different submission deadlines. Which driver can serve which contract, which trip gets assigned to which payer: solved daily over WhatsApp, and the mistake only surfaces when the monthly billing run fails.
From trip documentation to insurer billing — all in one place.
Complete, clean records on the first submission — not after the rejection
Mileop checks every patient transport trip for completeness before it closes: mandatory referral fields, approval status, insurer position code, co-payment record. Anything missing is flagged to the driver or dispatcher immediately — not when the insurer sends the invoice back.
- Automatic completeness check per trip before close
- Mandatory referral fields and insurer contract codes built in
- Digital documentation per trip, payer, and insurer
- Export-ready billing structured for electronic insurer submission
| Trip | Payer | Status |
|---|---|---|
| Dialysis Mar 14 | AOK Bayern | Complete |
| Rehab Mar 13 | Barmer | Complete |
| GP visit Mar 12 | DAK | Missing field |
| Hospital Mar 11 | TK | Complete |
Who is cleared for patient transport — and whose approval expires next week
Mileop holds every relevant document per driver: passenger transport licence, driver card, insurer approval number, training records, medical exams. Anyone with an expired document is automatically blocked from the patient transport roster before a trip goes out without valid paperwork.
- Central document list per driver
- 30-day email reminders before expiry
- Automatic roster block on expired documents
- Digital licence check per § 21a StVG
| Driver | Document | Due |
|---|---|---|
| Karim Youssef | Passenger transport licence | Mar 10 |
| Selin Arslan | Training record | Mar 17 |
| Thomas Breit | Driver card | Mar 28 |
Which driver can serve which contract — visible at dispatch, not discovered at billing
Mileop maps your insurer contracts with rates, position codes, and submission deadlines. When dispatching, the coordinator sees immediately which driver is approved for which payer and which trip maps to which contract. No wrong codes, no missed deadlines.
- Multiple insurer contracts with rates and deadlines stored
- Driver-to-payer eligibility visible at dispatch
- Deadline warnings before insurer submission cutoffs
- Daily close export per insurer
| Payer | Trips (MTD) | Deadline |
|---|---|---|
| AOK Bayern | 218 | Mar 31 |
| Barmer | 143 | Mar 25 |
| DAK | 87 | Mar 28 |
| TK | 61 | Mar 31 |
One price. All modules. No setup fee.
Mileop ships at one flat monthly price — trip documentation, driver management, and insurer dispatch overview all included. Monthly cancellation, no setup fee, no add-on puzzle.
What patient transport operators ask us before signing up
How much does Mileop cost?
Mileop starts at $119/month for up to 25 vehicles, then +$4/vehicle/month. No setup fee, cancel monthly.
Does the trip documentation cover insurer submission requirements?
Yes. Mandatory referral fields and export structure for electronic insurer billing are built in. Insurer-specific requirements are mapped during onboarding.
Can we run multiple insurer contracts with different position codes?
Yes, you store separate rates, position codes, and deadlines per payer. Mileop automatically surfaces the correct mapping at dispatch.
Does Mileop replace our billing software or billing service provider?
No. Mileop prepares and validates the records, then exports them. Actual submission to the insurer continues through your existing billing provider or software.
How fast can we go live?
Most operators are live within a week, including import of existing driver and vehicle data and setup of insurer contracts.
Is patient data stored in a GDPR-compliant way?
Yes. Hosting and processing are GDPR-compliant within the EU. Patient-related data is processed solely for trip documentation purposes.
Fewer rejected claims. Every driver cleared and documented. No manual payer assignment at dispatch.
We're currently onboarding taxi and private hire operators running patient transport contracts to Mileop. Drop your work email — we'll be in touch this week with a slot.